Frequently Asked Questions
How do I delete my account?
Open Tally and go to Settings → Delete Account. This permanently removes your account and all associated data. If you have an active Business subscription, cancel it first through Stripe or the App Store to avoid future charges.
How do I restore my purchases?
Open Tally, go to Settings, and tap Restore Purchases. Make sure you're signed in to the Apple ID used for the original purchase.
I upgraded but still see the Free tier.
Refresh the page or restart the app. If it still shows Free, try signing out and back in. If the issue persists, email us at help@tallytimetracker.com.
My team hours aren't showing up on the Team Dashboard.
Check that the workspace's Client Name exactly matches what your members log time under — including capitalization and spacing. This is the most common cause.
Can I use Tally on my phone?
Yes — native apps are available for iOS and Android. The web app is also mobile-responsive and works in any browser.